Customer Service Advisor - City - £29k
Hybrid 09:00-17:30
Wise May are looking for a Customer Service Advisor to join our client, a friendly Membership team based in the heart of the City.
Duties to include:
- Respond to member enquiries via phone, email, web and live chat in a timely manner
- Promote membership and the retention of potential leavers by highlighting recommended applications of our standards
- Drive education and knowledge of our standards by delivering online webinars where necessary
- Ensuring all data protection legislation and company policies are adhered to
- Provide clear and accurate support on products and services to both active and prospective members
- Follow the internal escalation process where a query requires more complex, technical support
- Act as a voice of the member, championing their needs and priorities to the wider business
- Record and share insights provided through member interactions to continually improve our member experience
- Support internal projects with member knowledge, outbound calling and inbound response handling when required
Skills:
- A positive outlook and can-do attitude
- Demonstrate a high level of empathy throughout interactions with members
- Strong analytical abilities to troubleshoot and resolve customer issues effectively
- A team player who can work collaboratively with colleagues to enhance member satisfaction
- Reliable and punctual with a strong work ethic
- Proficiency in basic computer applications (Microsoft Office, email etc)
Benefits:
- Up to 12% pension contribution
- Life Insurance
- 25 days holiday with the option to buy an additional 5 days
- Healthcare Package
- Gym Membership
We would be keen to speak to candidates who have experience in Customer Service Management and Membership Queries.