Customer Service Advisor - City - £29k

Customer Service - City, London

Ref: 533Friday 5 July 2024

Customer Service Advisor - City - £29k

Hybrid 09:00-17:30

Wise May are looking for a Customer Service Advisor to join our client, a friendly Membership team based in the heart of the City.

Duties to include:

  • Respond to member enquiries via phone, email, web and live chat in a timely manner
  • Promote membership and the retention of potential leavers by highlighting recommended applications of our standards
  • Drive education and knowledge of our standards by delivering online webinars where necessary
  • Ensuring all data protection legislation and company policies are adhered to
  • Provide clear and accurate support on products and services to both active and prospective members
  • Follow the internal escalation process where a query requires more complex, technical support
  • Act as a voice of the member, championing their needs and priorities to the wider business
  • Record and share insights provided through member interactions to continually improve our member experience
  • Support internal projects with member knowledge, outbound calling and inbound response handling when required

Skills:

  • A positive outlook and can-do attitude
  • Demonstrate a high level of empathy throughout interactions with members
  • Strong analytical abilities to troubleshoot and resolve customer issues effectively
  • A team player who can work collaboratively with colleagues to enhance member satisfaction
  • Reliable and punctual with a strong work ethic
  • Proficiency in basic computer applications (Microsoft Office, email etc)

Benefits:

  • Up to 12% pension contribution 
  • Life Insurance
  • 25 days holiday with the option to buy an additional 5 days 
  • Healthcare Package
  • Gym Membership 

We would be keen to speak to candidates who have experience in Customer Service Management and Membership Queries. 

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